ISO 20000-1:2018 is an international standard for Integrated Mangement Systems (IMS). It specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system (IT-SMS). This standard ensures that organizations can effectively deliver managed services of an acceptable quality to their customers.
Key Benefits:
Improved Service Delivery: Ensures consistent and reliable service delivery.
Customer Satisfaction: Enhances customer satisfaction through a more professional approach to service delivery.
Continual Improvement: Promotes a culture of continual improvement.
Compliance: Helps meet regulatory and contractual requirements.
Our Certification: We are proud to hold the ISO 20000-1:2018 certification, demonstrating our commitment to excellence in IT service management.
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